Work Process
My hybrid UX/QA background shows up in several core areas:
Interaction Logic & UX Clarity
• Validating page‑to‑page interaction logic and uncovering UX inconsistencies
• Creating wireframes, workflows, and usability‑focused diagrams to clarify behavior
• Acting as a proxy end‑user during sweep testing to surface friction points
Structured QA & Systems Thinking
• Using AI‑assisted analysis to clarify requirements and generate testable scenarios
• Applying investigative problem‑solving to trace root causes and strengthen interaction quality
• Collaborate with QA, UX, product, and engineering to align intent, behavior, and user experience
About Me
I'm a UX designer with 10+ years of experience bridging design and quality assurance — making complex systems behave exactly the way users expect. I specialize in translating ambiguous requirements into clear, consistent, and repeatable experiences across web and mobile.
— Chris
Case Studies
SafeCU Homepage Teardown
A foundational analysis of Safe Credit Union’s homepage focused on clarity, behavior, and user expectations. Phase 1 establishes the groundwork by defining who the primary user is, how they move through the experience, and what content relationships shape their decisions.
-
User Persona — A focused profile capturing member goals, motivations, and friction points.
-
Journey Map — A step‑by‑step view of how users interact with the homepage and where logic breaks or gaps appear.
-
Content Dependencies — A structured inventory of the information, actions, and cross‑page connections required for a predictable, intuitive experience.
Google UX Design Certification Project
A capstone project completed as part of the Google UX Design Professional Certificate, focused on applying user‑centered design principles to a real‑world challenge. This project demonstrates the full UX process — from research through prototyping — with an emphasis on clarity, logic, and validation.
Key Project Facts
-
Conducted user research (interviews + surveys) to identify core user needs and pain points.
-
Created wireframes, user flows, and low‑ to high‑fidelity prototypes using Figma.
-
Completed multiple usability tests and iterated designs based on user feedback and measurable improvements.
Certifications
